How much time should I allow before contacting the moving company?

You should contact the moving company at least 12 to 24 hours before your planned move date to ensure proper scheduling and arrangement.

Why do I need insurance if everything is packed professionally?

Even with professional packing, goods may get damaged due to unforeseen and unavoidable circumstances such as accidents, mishandling, or natural calamities during transit. Insurance provides financial protection against such risks.

What is insurance coverage based on?

Insurance coverage is based on the declared value of your household articles, which can be calculated easily with the assistance of our field officer or inspector.

What are my responsibilities during the moving process?

You are required to provide necessary documents such as a transfer letter or joining letter, and a copy of the RC book if your vehicle is being moved.

What type of containers are used to transport household goods?

Specially designed Portable Home and Double Home Carriers are used to ensure safe and secure transportation of household items.

How long does packing and loading take at my residence?

Packing and loading time depends on the size of your home.
A one-bedroom house generally takes around 3 hours.
A 150 sq. ft. area may take approximately 3–4 hours.

What items cannot be loaded onto the vehicle?

Certain items are restricted and will not be loaded, including:

  • Pets
  • Liquids and oils
  • Inflammable items
  • Prohibited or hazardous materials
  • Certain fragile pots or similar items

How can I move my car?

Cars are transported using specially designed car carriers built exclusively for vehicle movement to ensure safety and damage-free delivery.

Why are the relocation charges higher?

Charges reflect the quality of service provided, including:

  • High-quality packing materials

  • Well-trained manpower

  • Containerised vehicles

  • Portable home carriers

  • Zero transhipment

  • 24-hour helpline support

  • Strong customer care and supervision

How do I know what I can and cannot take with me?

A dedicated inspector or field officer will guide you through the process and clearly inform you about permissible and restricted items.

What type of vehicles are used to transport household items?

The type of vehicle used depends on the volume and nature of your consignment, ensuring optimal safety and space utilization.

How do I claim insurance if there is damage or loss of goods?

In the event of damage or loss, the same must be clearly mentioned while signing the delivery acknowledgment receipt to initiate the insurance claim process.

Will you transport plants?

We generally do not recommend transporting plants, as they may die due to lack of water and sunlight during transit. However, if you insist, transportation can be arranged at the owner’s risk.

What documents are required for vehicle transportation?

The following documents are required for vehicle movement:

  • Photocopy of Vehicle Registration Certificate (RC)

  • Vehicle Insurance copy

  • Original Emission / Pollution Certificate

  • Owner self-declaration

Do you provide door-to-door relocation services?

Yes, we provide complete door-to-door relocation services, covering packing, loading, transportation, unloading, and unpacking at the destination for a hassle-free moving experience.

Are my goods tracked during transportation?

Yes, your consignment is monitored during transit, and our support team keeps you informed about the movement status to ensure transparency and peace of mind.

Do you offer unpacking and rearrangement services at destination?

Yes, unpacking and basic rearrangement services are provided at the destination upon request, helping you settle in comfortably after relocation.

What happens if my delivery gets delayed?

In rare cases of delay due to weather conditions, traffic, or unforeseen circumstances, our team will keep you informed and ensure delivery at the earliest possible time.

Do you provide packing materials as part of the service?

Yes, we use high-quality packing materials such as corrugated boxes, bubble wrap, stretch film, and protective padding to ensure maximum safety of your goods.

Can I move only a few items instead of a full household?

Yes, we also handle partial or small-item relocations. Whether you need to move a few household items, appliances, or selected belongings, our team will arrange suitable packing and transportation based on the volume of goods.

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